Please carefully review Mirage Trailer Parts’ shipping and returns policies.
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and authorized your payment method for the purchase. Please retain the confirmation for your records. If you do not receive confirmation, please contact us at firstname.lastname@example.org or 208-461-7776 and we will email you a copy.
Mirage is committed to shipping orders in as timely a manner as possible. Please refer to the “Ship Date” of your order to determine the time frame for when your product(s) will leave our facility. Orders with multiple products with multiple ship dates will ship within the time frame of the item(s) in your cart with the longest Ship Date. Priority shipment deadline is 1pm MST. Any priority shipments ordered after deadline cannot be shipped same day. Mirage will inform you of any delays in shipping that will place your order beyond the posted ship date via email.
Once your order has shipped, we will inform you via email. The shipping confirmation will provide you with tracking information. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com. Transit times may vary depending on your location and other factors. Mirage is not responsible for delays in delivery once your order has left our facility. Mirage may use any one or combination of common carriers to deliver your product, including, but not limited to, UPS, FedEx, USPS, SAIA Freight, or Con-Way Freight.
CANADIAN SHIPMENTS: Shipments to Canada may require the customer to obtain a customs broker to receive orders. Mirage is not responsible for determining which shipments require this service. Mirage will not provide customers with recommendations regarding brokerage firms.
Effective 01/25/2020, orders cannot, under any circumstances, be shipped same day if you select the “Ship in Loads” option. Our processing procedures require a 24 hour notice before a parts order can be added to a load of trailers. Please also note that large orders require time to process. Please place orders 48 hours in advance of your loads when and wherever possible.
Once our records show that your order has been delivered, we will send you a delivery confirmation via email. If you receive this confirmation before receiving your order, please contact us immediately at the phone number and email address above.
Obtaining a Return Material Authorization (RMA)
If you wish to return or exchange an item purchased from Mirage Trailer Parts, you may do so by first obtaining an RMA. To obtain an RMA, log in to your account at mirageinc.com and fill out the request form located in your account profile within 60 days of your order date. You may also contact us at firstname.lastname@example.org or 208-461-7776 to file the request (also within 30 days). Once you have received your RMA, please refer to the policies below.
Incorrectly Shipped Orders, Shortages, and Malfunctioning/Broken Items
In the event the Mirage incorrectly ships you the wrong item, a broken item, or the incorrect quantity of an item, Mirage will ship the replacement or shorted item using the same common carrier service type and priority as the original shipment at no charge. In the event of an exchange, Mirage Trailer Parts will issue you a return label for the incorrect/malfunctioning item at no charge. You may also request a refund. Refunds will not be processed on returning items until they have been received at our facility in the exact condition they were shipped. Please note that refunds can take up to 72 hours to post back to your account.
Orders Damaged in Transit/Lost in Transit:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf. We will then determine if disposition is required on the damaged goods and issue a return request or have the carrier arrive at your location to inspect the goods and retrieve them. Please hold onto any packaging and do not discard the items. If the items are lost in transit, we will file an insurance claim on your behalf as well. We will then process a replacement order for you using the same common carrier service type and priority as the original shipment at no charge. You may also request a full refund. Refunds will not be processed on damaged/lost items until they have been received at our facility or Mirage has determined disposition. Please note that refunds can take up to 72 hours to post back to your account.
Incorrectly Ordered or Unwanted Items, Cancelled Orders:
Cancelled orders within 24 hours will be fully refunded unless the order has shipped. All cancelled orders after 24 hours are subject to a 20% administration fee unless the order has shipped. In the event that you receive your order and decide to return it, we will gladly process a refund for any items once returned to our facility in the exact condition we shipped them. Please note that refunds can take up to 72 hours to post back to your account. You, the customer, are responsible for any transit fees associated with the return of the product. Mirage is not responsible for items damaged or lost in transit. All completed orders are subject to a 20% restocking fee. All customers acknowledge the accuracy of their orders when completing the checkout process. Please review your shopping cart carefully before submitting your order for processing.